Refund policy
At Vero, we want you to love what you purchase. If something isn’t right, we’re here to help.
1. Return Window
Customers may request a return within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
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Gift cards
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Personalized or custom-made products
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Items marked “non-returnable” at checkout
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at Returns@VeroDesignCo.net with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will replace the item or issue a full refund at no additional cost.
4. How to Start a Return
To initiate a return:
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Email us at Returns@VeroDesignCo.net
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Include your order number and reason for return
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Wait for return authorization and instructions
Returns sent without prior authorization may not be accepted.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item was damaged or incorrect.
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Shipping fees are non-refundable.
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We recommend using a trackable shipping service.
6. Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for processing
If you have not received your refund after 10 business days, please contact your bank or payment provider first.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at Returns@VeroDesignCo.net
8. Contact Us
If you have any questions about our return policy, please contact us:
Email: Returns@VeroDesignCo.net
Business Name: Vero
Website: VeroDesignCo.net