Shipping policy
Effective Date: September 4, 2026
At Vero Design Co., we are committed to delivering your order safely and efficiently. Please review our shipping policy below for full details.
Preorders
Vero is currently available for preorder. By placing a preorder, you reserve a unit from our first production run and lock in founding-member pricing.
Preorder items ship once initial production is complete. As these are first-run, made-to-order pieces, a firm ship date is not set yet — you will receive email updates as production progresses, and tracking the moment your order ships.
Your card is charged at the time of order to reserve your place in the run.
You may cancel a preorder for a full refund any time before it ships. See our Refund Policy for details.
The processing and delivery estimates below apply to in-stock items.
1. Order Processing Time
In-stock orders are processed within 1-3 business days (excluding weekends and holidays).
During product launches, sales, or high-volume periods, processing times may be extended.
Once your order has shipped, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times for in-stock items:
Domestic Shipping: 3-7 business days
International Shipping: 7-21 business days
Please note that delivery times are estimates and not guarantees.
3. International Shipping
We ship internationally where available.
Customers are responsible for:
Customs duties
Import taxes
VAT or additional local fees
Vero Design Co. is not responsible for delays caused by customs processing.
4. Shipping Delays
While we strive for timely delivery, we are not responsible for delays caused by:
Carrier issues
Weather conditions
Customs clearance
Incorrect or incomplete shipping addresses
If your package is delayed, please contact Support@VeroDesignCo.net for assistance.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to:
Incorrect address
Failed delivery attempts
Unclaimed package
The customer may be responsible for reshipping fees.
6. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Vero Design Co. is not responsible for lost or stolen packages.
If you believe your package was lost in transit, please contact Support@VeroDesignCo.net within 7 days of the expected delivery date.
We recommend shipping to a secure location.
7. Damaged Items During Shipping
If your item arrives damaged:
Contact Support@VeroDesignCo.net within 7 days of delivery
Provide your order number
Include clear photos of the damaged item and packaging
We will review and provide a replacement or resolution.
8. Contact Us
For shipping-related questions, please contact:
Support: Support@VeroDesignCo.net
Returns: Returns@VeroDesignCo.net
Sales: Sales@VeroDesignCo.net
General Inquiries: Contact@VeroDesignCo.net